Need Help? Call Us: 970-685-8695

Frequently Asked Questions

How can I contact Splugs.com?

You can call us at 970-685-8695 or email us at plugs@splugs.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

How are products delivered to me?

Shipping rates are calculated in real time based on items in the shopping cart and the destination postal code.  All parcels are shipped using UPS.  Total order charges, including shipping, will be shown to you before you make a purchase.

What is your refund or exchange policy? 

If you have a return, email plugs@splugs.com for a Return Authorization Number (RA) prior to return shipment. This number must accompany all returns. Most new, unused items sold by SPLUGS may be returned within 14 days of purchase for a credit or refund, freight prepaid, with prior return authorization approval from SPLUGS. In the case of standard items these returns may be subject to a restocking fee of 25% if returned in the original packaging and in an unused condition. Non-standard items may be returned during the 14-day period but restocking fees may vary based on the nature of the item.

 

Splugs.com 

407 N Denver Ave

Loveland, CO 80537

 

Questions about our products? 

Telephone: (970) 685-8695

Fax: (970) 797-1075

 

  • "Your staff is courteous and professional. We will surely do business in the future."
    Mike, Pennsylvania
  • "Splugs carries hard to find parts and offers reasonable price."
    Matt, Wilkes-Barre
  • "Finally, an online store that has what we want."
    Brian, Kingston
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